We at DGVEDA are committed to delivering real value through our online courses. If you feel the course doesn’t meet your expectations, we offer a straightforward refund policy to give you peace of mind.
Eligibility for Refund
- You must submit your refund request within 14 calendar days from your original purchase date.
- The refund applies to any of our eligible courses (unless otherwise stated) purchased directly via the Platform.
- You must request the refund before consuming more than a certain portion of the course content (for example, before completing a significant percentage)— [optional: define, if desired].
- Refunds are not available beyond the 14-day window unless explicitly agreed in writing.
Refund Processing
- Once your refund request is approved, we will initiate the refund to your original mode of payment.
- You can expect the amount to be credited back to you within 10-15 business days of approval, depending on your bank/payment provider.
- Until the refund is credited, we will treat the refund as “in-process”. Non
Eligibility or Exceptions
- Refunds will not apply if the 14-day period has expired.
- Refunds will not apply if you have been given free/trial access in which terms already specify non-refundable status.
- Any custom or enterprise-level course or bundle that discloses a different policy may have different terms—please review at purchase.
- Fees associated with third-party platforms or payment gateways beyond our control may not be refundable by us.
Modifications to this Policy
We reserve the right to refuse a refund request if we determine there is evidence of abuse (such as repeated refunding after full course consumption) or if the request does not meet the criteria set out above.
We may update or modify this Refund Policy from time to time (for example, when our course structure changes or local laws evolve). We will post the updated policy on the Platform.