This Privacy Policy (the "Policy") governs how DGVEDA collects, uses, maintains and discloses information of its users ("Learners", "you", "your") when you access or use the Platform. By accessing the Platform, registering for a course, providing your personal information, or otherwise indicating your acceptance, you consent to the practices described in this Policy and our Terms of Use. If you do not agree with this Policy, please discontinue using the Platform immediately.
Definitions
- Personal Information means information that identifies or can be used to identify you as an individual, such as your name, email, phone number, address, date of birth, photograph, etc.
- Sensitive Personal Information includes passwords, financial data (other than truncated card digits), official identifiers (passport, Aadhaar, etc.), biometric data, health data, information about race, religion, sexual orientation, or other "special categories" of data under applicable law.
- Use of the word "you" means you as a Learner of the Platform; "we" and "us" means DGVEDA.
What Information We Collect?
We may collect the following types of information:
a. Personal Information, which you provide voluntarily when you register, enrol in courses, submit assignments, contact customer service, or use certain features of the Platform. This may include your name, email address, phone number, photograph, date of birth, billing information, and other contact or demographic details.
b. Non-Personal / Technical Information automatically collected when you interact with the Platform (for example, browser or device type, IP address, operating system, referral links, pages visited, time and date of access).
c. Cookies and similar tracking technologies for the purposes of improving your experience, remembering preferences, customising content, and tracking aggregate usage patterns.
How We Use Your Information?
We use information we collect in the following ways:
- To provide you access to the Platform and its services (course enrolment, content delivery, customer support).
- To personalise, understand and improve our Platform and our service offering.
- To communicate with you (e.g., confirmations, updates, promotional messages about new courses or features) - unless you opt out of marketing communications.
- To maintain security, detect fraud or abuse, enforce our Terms of Use, and protect the rights, safety or property of DGVEDA, our learners and others.
- For analytics and research purposes: aggregated, anonymised data may be used to improve learning outcomes, product offerings and marketing practices.
We will not sell, trade or rent your Personal Information to third parties for their marketing purposes. Aggregated or de-identified data (which cannot reasonably identify you) may be shared with partners or affiliates.
How We Share Your Information?
We may share your information in the following circumstances:
- With service providers and contractors who assist us (host our infrastructure, process payments, provide analytics, send communications) under contractual obligations to protect your data.
- If required by law, regulation, legal process or governmental request; or to protect the rights, safety or property of DGVEDA, our learners or others.
- In the event of a merger, acquisition or sale of assets of DGVEDA, your information may be transferred to the relevant third-party (subject to notice).
- With your consent, or as otherwise described in this Policy.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable features of the Platform, remember your preferences, recognise you when you return, measure promotional effectiveness and personalise content. You may choose to disable cookies via your browser settings - however, doing so may impair some features of the Platform.
Data Retention
We will retain your Personal Information for as long as needed to fulfil the purposes described in this Policy, including to comply with legal obligations, settle disputes, enforce agreements, and for operational needs. Some of your information (for example public comments, feedback you uploaded) may remain after your account is closed, though we will attempt to remove your identity where feasible.
Your Rights
Depending on the jurisdiction you are in, you may have certain rights regarding your personal data, including:
- Right of access: request what information we hold about you.
- Right of correction: ask us to rectify or update your information.
- Right of erasure ("right to be forgotten"): ask for deletion of your information under certain conditions (which may result in termination of your account).
- Right to restriction of processing or objection to certain uses (where applicable).
- Right to data portability: receive your data or have it transferred to another service (in certain jurisdictions).
If you wish to exercise any of these rights, please contact us (see "Contact Us" below). We may require verification of your identity before responding to requests.
Security
We implement reasonable technical and organisational measures to safeguard your information from unauthorised access, alteration, disclosure or destruction. However, no system is totally secure; we cannot guarantee absolute security.
Third-Party Links
Our Platform may include links to external websites or services operated by third parties. We have no control over their content or practices. We recommend you review the terms and privacy policies of those third parties before providing any personal information.
Changes to this Policy
We may revise this Privacy Policy from time to time (e.g., when our services or data-practices change or when regulation evolves). We will post the updated policy on the Platform with a revised "Effective Date". Your continued use after such changes constitutes your consent to the updated Policy.
Contact Us
If you have questions, concerns or requests regarding this Policy or your data, you may reach us at:
Email: info@dgveda.com
Effective Date: 15th Nov 2025
Last Updated: 20th Nov 2025